✅ Return & Refund Policy — Sylee Products UK

Last Updated: 17 November 2025

At Sylee Products UK, we want every customer to be fully satisfied with their purchase. If something isn’t right, we are here to help.

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1. Eligibility for Returns

You may request a return or exchange within 7 days of receiving your order if:

• The product is defective, damaged, or not as described
• The size, color, or design is incorrect
• You received the wrong item

Note:
Because our items (shoes & sweaters) are imported Chinese products, small stitching differences, slight color variations, and minor material variations are normal and not considered defects.

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2. Non-Returnable Items

We cannot accept returns for:

• Used, worn, or washed items
• Items without original tags or packaging
• Damage caused by the customer

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3. Return Process

To request a return:

1. Contact us at styleeproductsuk@gmail.com/+447544138421
2. Provide:
   • Order number
   • Photos of the product
   • Description of the issue
3. Our team will review your request within 24–48 hours
4. If approved, you must send the item back to our return address
5. Once received and inspected, we will issue a replacement or store credit

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4. Refunds

• Refunds are issued as store credit or replacement product
• Cash refunds are only provided if a replacement is not available

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5. Return Shipping Fees

• Customer pays return shipping cost
• If the product was defective or wrong, Sylee Products UK covers the return delivery charges

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6. Exchange Policy

Exchanges are allowed for:

• Size
• Color
• Design
  (Subject to stock availability)

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7. Contact Us

For return or exchange requests:
📩 styleeproductsuk@gmail.com
📱 +447544138421